Privacy Policy

1. Introduction

ORLAVO ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.

2. Information We Collect

When you make a purchase or create an account, we collect:

• Your name, email address, and shipping/billing address
• Payment information (processed securely via Stripe — we never store your card details)
• Order history and transaction data
• Communications you send us (e.g. contact form messages)

When you browse our site, we may also automatically collect:

• IP address and browser type
• Pages visited and time spent on site
• Referring website or source

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations and shipping updates
• Respond to your enquiries and provide customer support
• Send marketing emails (only with your consent, and you may opt out at any time)
• Improve our website, products, and customer experience
• Comply with legal obligations

4. Payment Processing

All payments are processed through Stripe, a PCI-DSS compliant payment processor. Your credit or debit card information is encrypted and handled directly by Stripe. ORLAVO does not store, access, or retain any payment card data. For more information, please review Stripe's Privacy Policy.

5. Sharing Your Information

We do not sell or rent your personal information. We may share your data only with:

• Payment processors (Stripe) to complete transactions
• Shipping and logistics providers to fulfil your orders
• Analytics services to understand website performance
• Law enforcement or regulatory bodies if required by law

All third-party service providers are required to handle your data securely and only for the purposes we specify.

6. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. By continuing to use our site, you consent to the use of cookies. You can disable cookies through your browser settings, but this may affect certain functionality.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. All data is transmitted using SSL/TLS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent to marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at hello@orlavo.com.

9. Age Requirement

Our site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to the site. We encourage you to review this page periodically. Continued use of the site after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ORLAVO
Email: hello@orlavo.com