Legal

Shipping Policy

Last Updated: September 2026

1. Where We Ship

ORLAVO currently ships to Canada and the United States only. Canadian shipping is split into two zones:

  • Manitoba — deliveries within the province of Manitoba.
  • Rest of Canada — all other Canadian provinces and territories.
  • United States — all 50 states.

Canadian orders ship with Canada Post. We are unable to ship to other countries at this time.

2. Canadian Shipping Rates

For most Canadian destinations, shipping is calculated using live Canada Post rates at checkout. Once you enter your shipping address, we look up the available Canada Post rates for your order based on where it's going and how it's packed — the exact options and cost are shown for you to choose from before you pay.

  • Manitoba: a flat rate of $10.99 per set.
  • Rest of Canada: live Canada Post rates shown at checkout (a flat rate of $14.99 applies if live rates are unavailable for your address).

Free Shipping

  • Manitoba: orders of $180.00 or more (after discounts) ship free.
  • Rest of Canada: orders of $300.00 or more (after discounts) ship free.

Delivery Estimates

  • Manitoba: 1-4 business days.
  • Rest of Canada: 5-9 business days.

3. US Shipping Rates

US shipping is calculated from your order's total package weight — determined by the pack quantity and per-pack weight of each item, plus the weight of any individual products in your cart. Heavier orders fall into a higher tier:

  • Up to 0.10 kg: $13.99
  • Above 0.10 kg up to 0.29 kg: $16.99
  • Above 0.29 kg: $19.99

The exact shipping cost for your order is always shown at checkout once your address is entered.

4. Bulk Pack Shipping

Orders containing Bulk Packs use their own flat-rate pricing based on the total number of units in the order, regardless of weight:

  • 10–30 units: $14.99 (Canada) / $22.99 (US)
  • 31–60 units: $19.99 (Canada) / $29.99 (US)
  • Above 60 units: $26.99 (Canada) / $39.99 (US)

Please note: Bulk Pack orders are not eligible for free shipping and are excluded from the free-shipping thresholds above.

5. Processing & Dispatch

  • We aim to process and dispatch orders within 2–5 business days.
  • Delivery timelines are estimates only — delays may occur due to carrier issues or customs.
  • ORLAVO is not responsible for delays caused by third-party carriers or customs procedures.
  • Risk of loss and title for products passes to you upon handover to the shipping carrier.

6. Questions

For any questions about shipping, please contact us at hello@orlavo.com.