Terms & Conditions

1. Agreement to Terms

By accessing or using the ORLAVO website and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our site. ORLAVO reserves the right to update these Terms at any time, and your continued use of the site constitutes acceptance of any changes.

2. Products and Pricing

• All prices are displayed in US Dollars (USD) and are subject to change without notice.
• We reserve the right to limit quantities, refuse orders, or discontinue products at any time.
• Product images are for illustrative purposes. Slight colour variations may occur due to screen settings.
• We make every effort to display accurate product descriptions, but do not warrant that descriptions are error-free.

3. Orders and Payment

By placing an order, you confirm that the information provided is accurate and complete. We reserve the right to cancel or refuse any order at our discretion. You will receive an email confirmation upon successful placement of your order.

All payments are processed securely via Stripe. By submitting payment, you authorise ORLAVO to charge your payment method for the total amount of your order, including applicable taxes and shipping fees.

4. Shipping and Delivery

• We ship to Canada and the United States only. For full shipping zones, rates, and delivery estimates, please see our Shipping Policy.
• We aim to process and dispatch orders within 2–5 business days.
• Delivery timelines vary by location and are estimates only — delays may occur due to carrier issues or customs.
• ORLAVO is not responsible for delays caused by third-party carriers or customs procedures.
• Risk of loss and title for products passes to you upon handover to the shipping carrier.

5. Returns and Refunds

We want you to love your ORLAVO purchase. If you are not satisfied, please review our return conditions:

• Returns are accepted within 14 days of delivery for unworn, unwashed items in original packaging.
• For hygiene reasons, underwear and boxer shorts cannot be returned once opened, unless the item is defective or incorrect.
• Defective or incorrect items will be fully refunded or replaced at no cost to you.
• To initiate a return, contact us at hello@orlavo.com with your order number and reason for return.
• Refunds will be processed to your original payment method within 5–10 business days of receiving and inspecting the returned item.
• Shipping costs for returns are the responsibility of the customer unless the item is defective.

6. Order Cancellations

If you wish to cancel an order, please contact us immediately at hello@orlavo.com. We can only cancel orders that have not yet been dispatched. Once an order has been shipped, it cannot be cancelled and must instead go through the returns process.

7. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account. ORLAVO reserves the right to terminate accounts at our discretion.

8. Intellectual Property

All content on this site — including text, images, logos, graphics, and product designs — is the intellectual property of ORLAVO and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

9. Limitation of Liability

To the fullest extent permitted by law, ORLAVO shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the site or purchase of products, including loss of profits, data, or goodwill. Our total liability for any claim shall not exceed the amount you paid for the relevant order.

10. Disclaimer of Warranties

Our site and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted or error-free, or that defects will be corrected.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable law. Any disputes arising from these Terms or your use of the site shall be resolved through good-faith negotiation or, if necessary, through binding arbitration.

12. Contact Us

For any questions about these Terms and Conditions, please contact us at:

ORLAVO
Email: hello@orlavo.com